Communication Process

September 15th, 2010 by Novi | Posted under Article.

Communication is a process of delivering the message (of ideas, ideas) from one party to another party for an interplay between them. In general, communication is done by using the words (verbal) that can be understood by both parties. If no verbal language that can be understood by both, communication can still be done using body movements, show a certain behavior, such as smiling, shook his head, shrugged his shoulders. This method is called with the language of nonverbal communication.

In summary, the process of communication takes place can be described as follows.

1. Communicator (sender) who have an intention to communicate with others to send a message to the intended person. Messages can be delivered in the form of language or information through symbols that can be understood by both parties.
2. Message (message) is delivered or carried through a medium or channel, both directly and indirectly. Examples speak directly by phone, mail, e-mail, or other media.
3. Communicants (receiver) receives the message and translate the contents of the received messages in a language understandable to both parties.
4. Communicants (receiver) giving feedback (feedback) or responses to messages sent to him, whether he understood or understand the message intended by the sender.

Effective Communication

When he returned from Singapore after receiving the MTV Asia Awards, Piyu, one of the bands personal PADI brought a book that is very good for me. Headlines Say it like Shakespeare by Thomas Leech an expert and business communications consultant, public speaker known in the United States. His clients include major companies listed in Fortune 500.Tidak matter how talented a person, no matter how superior a product, or how strong a legal case, success will never be obtained without the mastery of effective communication skills. Whether you are preparing presentations, business negotiations, coaching a basketball team, build a teamwork, even final exams degree, the effectiveness of communication will determine your success in these activities. Your ability to send messages or information properly, the ability to be a good listener, ability or skill menggunakan berbagai alat audio or visual media is an essential part of effective communication.
According to the authors of this book no one else in the world who have the ability or knowledge and understanding of good communication which is owned by William Shakespeare, English poet who was famous in medieval times, who until recently was still regarded as the main reference of the world literature. Over the centuries a lot of good communicators in the world to get inspiration and guidance of his works are timeless. This book is just digging deeper into the works of this literary genius and apply the inspiration of such works in the world of communication in personal and business communications. Shakespeare was able to provide valuable lessons to be highly effective and skilled communicator, both in our work world and in our personal lives.

There are five components or essential elements of communication that we have to note are: sending a message (sender), the message is sent (message), how the message is delivered (delivery channels or the media), recipients of the message (receiver), and feedback (feedback) . The fifth case is described with great interest through fragments of phrases from the works of Shakespeare. As the following fragment of poetry spoken by the character of Ulysses is taken from Shakespeare’s Troilus and Cressida entitled, which reads:
No man is the lord of anything, Though in and of him “there be much consisting, Till he Communicate his parts to others.
There lies the importance of the ability to develop effective communication skills which is one very necessary in order to develop ourselves both personally and professionally. At least we must master the four types of basic skills in communication, namely: writing – reading (written language) and hear – speak (spoken language). Imagine how much time we are every second of every moment we spent working on at least one fourth of that. Therefore, the ability to perform basic skills with good communication is absolutely essential for our effectiveness and success.
According to Stephen Covey, instead of communication is the most important skills in our lives. We spent most of his hours at the moment we are aware and awake to communicate. As with respiration, we consider communication as an automatic thing that just happened, so we do not have the awareness to do so effectively. We do not have to specifically learn how to write effectively, how to read quickly and effectively, how to speak effectively, let alone how to be good listeners. Even for the latter, namely the skills to hear we are never taught or learned in the process of learning what we do well in school other formal and informal education.

Even according to Covey, there are few people who attended the hearing training. And most of the training is a technique Personality Ethic, the cut of the basic characters and the basic relationship is absolutely vital for our understanding of the existence of others.
Stephen Covey emphasizes the concept of interdependence (interdependency) to explain the relationship between human beings. The most important element in communication is not just on what we write or we say, but on our character and how we convey the message to the recipient of the message. If the words or writings we built from superficial human relations techniques (personal ethics), not from us the most in the (ethical character), someone else will see or read our attitude. So the main requirement in effective communication is a strong character is built from a strong foundation of personal integrity.
We can use the analogy of the workings of a bank system. If we mendeposito his confidence (trust) we have, this will be reflected in the feeling of safety that we had when we relate to others. If I make a deposit in a bank account through your emotions with integrity, that is good manners, kindness, honesty, and fulfill every commitment to me, means I add my back up against your beliefs. Your beliefs become higher, and under certain circumstances, if I make a mistake, you still can understand and forgive me, because you trust me. When trust is higher, communication was easy, fast, and effective.
Covey proposes six major deposits that can add a bank account emotions in our relationships with others: Trying to really understand another person.
This is the basis of what is called communication emphatetic-empathic communication. When we communicate with others, we usually “communicate” in one of four levels. We may ignore the man with no serious build a good relationship. We may pretend. We may selectively communicate when we need it, or we build an attentive communication (full attention) but did not really come from within ourselves.
The highest form of communication is empathetic communication, namely communication to first understand other people – to understand the character and intent / purpose or role of others.
Kindness and good manners to little so important in a relationship – the little things are big things.
Meet the commitments or promises are large deposits; breaking a promise is a big yabng withdrawal.
Explain expectations. The cause of almost all relationship difficulties is rooted in conflicting or different expectations about the role and purpose. Expectations should be stated explicitly.
Apologizing sincerely when you make withdrawals.
Demonstrate personal integrity. Generate trust and personal integrity are the basis of many different types of deposits.
Integrity is the main foundation in building an effective communication. Since there is no friendship or teamwork with no confidence (trust), and there will be no trust without integrity. Integrity include things that are more than mere honesty (honesty). Honesty is telling the truth or adjust our words to reality. Integrity is to adjust reality to our words. Integrity is active, while honesty is passive.

Once we have a major foundation in building effective communication, then the next thing is we need to consider five Law Effective Communication (The five Inevitable Laws of Efffective Communication) we developed and summarized in one word that reflects the essence of the communication itself is REACH, which means embracing or grab. Since the real communication is basically how we won the attention of the effort, love, interest, concern, sympathy, responsiveness, and positive responses from people lain.Hukum # 1: Respect
The first law in developing effective communication is respect for every individual who becomes the target of messages we convey. Respect and mutual respect is the first law in us communicating with others. Remember that in principle human beings want to be valued and considered important. If we even have to criticize or rebuke someone, do it with full respect for dignity and kebanggaaan someone. If we establish communication with the feel and attitude of mutual respect and respect, then we can develop partnerships that generate synergies that will improve the effectiveness of our performance both as individuals and as a whole as a team.
Even according to communications professor Dale Carnegie in his book How to Win Friends and Influence People, the biggest secret is one of the basic principles in dealing with human beings is to give an honest and sincere appreciation. A very famous psychologist William James also said that “at least in principle in human nature is the need to be respected.” He said this as a necessity (not hopes or desires that can be delayed or not be fulfilled), which must be met. This is a human hunger and immovable incalculable. Carnegie further said that any individual who can satisfy this heart hunger will hold people in the palm of his hand.
Charles Schwabb, one of the first person in the history of American companies earn more than one million dollars a year, said that the biggest asset he has is the ability to arouse enthusiasm in others. And ways to generate enthusiasm and encourage others to do the best things is to give our sincere appreciation. It also wants to become one of the three one-minute manager’s secret in the book Ken Blanchard and Spencer Johnson, The One Minute Manager.

Law # 2: Empathy
Empathy is our ability to put ourselves in situations or conditions faced by others. One of the main prerequisites of having an attitude of empathy is our ability to listen or understand first before heard or understood by others. Specifically Covey put the ability to listen as one of the seven habits of highly effective people, that is customary to see first, understand (Seek First to Understand – understand then be understood to build the skills of empathetic listening That inspires openness and trust) . This is what he called the Communications empathetic. By understanding and listening to others first, we can build openness and trust that we need to build cooperation or synergy with other people.
Sense of empathy will enable us to be able to convey the message (message) in a manner and attitude that will facilitate the recipients of the message (receiver) to receive it. Therefore, in the science of marketing (marketing) to understand consumer behavior (consumer’s behavior) is mandatory. By understanding consumer behavior, then we can empathize with their needs, desires, interests, expectations and excitement of consumers. Likewise with other forms of communication, such communication in building teamwork. We need to understand each other and understand the existence of other people in our team. Sense of empathy will lead to respect or appreciation, and sense of respect will build trust that is a key element in building teamwork.
So before we build a communication or send a message, we need to know and understand with empathy the prospective recipient of our message. So that later we will be conveyed the message without any psychological obstacles or resistance from the recipient.
Empathy can also mean the ability to listen and to be perceptive or ready to accept any input or feedback with a positive attitude. A lot of us who do not want to listen to suggestions, input much less criticism from others. Yet the essence of communication is a two-way flow. One-way communication will not be effective when there is no feedback (feedback) which is a reverse flow from the recipient of the message. Therefore, in the marketing communications activities above the lines (mass media advertising) required the ability to listen and to capture feedback from the audience or recipient of the message.

Law # 3: Audible
Meaning of audible, among others: can be heard or understood properly. If empathy means we must listen first, or be able to receive good feedback, then the audible means that the message we are trying to be accepted by the recipient of the message. This law says that the message should be conveyed through the media or delivery channels so that it can be well received by the recipient of the message. This law refers to our ability to use different media or equipment or audio-visual aids that will help us to convey our message perfectly acceptable. In personal communication, this means that the message conveyed in a way or manner acceptable to the recipient of the message.

Law # 4: Clarity
Apart from that the message must be understood, then the fourth law associated with it is the clarity of the message itself so it does not cause multi-interpretation or the various different interpretations. When I worked at the State Secretariat, it is the most important law in preparing a high-level correspondence. Because the errors of interpretation or messages that can lead to various interpretations would result in a less simple.
Clarity may also refer to openness and transparency. In communicating we need to develop an attitude of openness (no one is covered or hidden), so it can generate a sense of trust (trust) from the message recipient or a member of our team. Because without disclosure will arise an attitude of mutual suspicion and, in turn, will lower the morale and enthusiasm of our group or team.

Law # 5: Humble
Legal fifth in building effective communication is an attitude of humility. This attitude is an element associated with the first law to build a sense of respect for others, usually based on the attitude of humility that we have. In the 32nd edition of the Independent Humble Attitude we’ve ever seen, which basically include: a full-service attitude (in the language of marketing Customer First Attitude), attitude of respect, listen and accept criticism, not arrogance and contempt for others, courage to admit mistakes , willing to forgive, gentle and full of self-control, and prioritizes the interests of the larger.
If we build communication is based on five basic laws of effective communication, then we can become a powerful communicator and, in turn, can build a network of relationships with other people who are full of appreciation (respect), because this is what can build long term relationships mutually beneficial and mutually reinforcing